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Landlord listening to a tenants needs

How to Promptly Handle Tenant Complaints and Grievances

We live in a highly competitive world where tenants don’t hesitate to move on if they’re not satisfied with the service we provide. Providing good customer service is the best way to keep tenant turnover low. The manner in which you handle tenant complaints and grievances will decide whether they stay with you or seek another home. At Nova Eagle, we encourage property managers to...

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How to Gain the Best Possible Residents

How to Gain the Best Possible Residents

Today, we live in a highly competitive rental market and property managers need to stay ahead of the game if they want to gain and retain the best tenants. If you don’t take steps to keep tenants interested and engaged, you’ll fall behind and your rental property might not have many tenants. At Nova Eagle, we have some suggestions that would help you gain good...

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How to Appeal to Modern Tenants

How to Appeal to Modern Tenants

Modern tenants are more discerning and less willing to make compromises. They have several tools in their hands and know how to use competition to their benefit. Property managers need to adapt their methods if they want to appeal to this generation. They’re tech-savvy, always on the hunt for a good deal, and will not rent a house if they’re not completely satisfied. Thankfully, you...

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How Important is an Online Renter’s Portal?

How Important is an Online Renter’s Portal?

There are over 3.4 billion internet users in the world. In the US, about 84% of the population uses the Internet on a regular basis. Needless to say, the Internet has taken the world by storm and property managers need to sit up and take notice. Many renters now want the convenience of online rental transactions. In a recent survey, it was revealed that most...

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Be Proactive and Reduce Seasonal Service Requests

Be Proactive and Reduce Seasonal Service Requests

It’s not common for the maintenance service to be inundated with last minute calls for repairs and servicing. Everyone seems to have an urgent problem that needs to be addressed at the same time. Unfortunately, a property manager can only handle so many calls at once and that leads to a delay in service. At Nova Eagle, we believe that this can be avoided if...

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Tenancy agreement key and pen with symbolic miniature house

4 Common Problems that Compel Residents to Leave

High resident turnover can be a very expensive affair. Unfortunately, that’s not really uncommon. Most property managers and owners often grapple with turnover and look for ways to retain residents for a longer period of time. For that, you need to identify the common problems that frustrate tenants and cause them to leave. If you identify these problems, you’ll be able to address them and...

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How Viewing Apartments as a Consumable Product Improves Customer Service

How Viewing Apartments as a Consumable Product Improves Customer Service

Here is an interesting thought that property managers can ponder upon- how would you do things differently if you viewed apartments as a consumable product? Just think of it this way- consider that your property is your retail store front and your on-site managers are the staff at the store. You need to ask yourself whether you are actually taking this kind of an approach...

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Property Management- Vital Customer Service Tips

Property Management- Vital Customer Service Tips

Regardless of the business you are in, customer service is vital to your success and this holds true in the property management space as well. If your tenants are unhappy with the service you provide, once their lease period is over, they will simply take their business elsewhere. If this consistently keeps happening, you will eventually find that you are losing tenants as well as...

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How to Build Better Tenant Relationships

How to Build Better Tenant Relationships

Regardless of the type of property you manage, running a property management business is no mean feat. It’s also a full time job and there are a number of aspects that go into the day-to-day management of a property. It’s also why property managers sometimes tend to overlook tenant value in this particular equation. It’s not uncommon to see property managers acting like they are...

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Property Managers Can Benefit by Going the Extra Mile

Property Managers Can Benefit by Going the Extra Mile

The property management space is booming. While there are already some big players in the market, there are a number of new entrants too. While competition is good and it keeps everyone on their toes, it also means every entity in this industry gets a smaller piece of the property management pie. In simple words, it’s a matter of the survival of the fittest; in...

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