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Bridging the Generation Gap in Customer Service

Bridging the Generation Gap in Customer Service

As a property management company, you make every effort to provide good customer service to your tenants. But have you noticed how the team that handles customer service in your company is able to make a dent with some customers, while it has no success with others? Maybe it’s time to look at whether there is a generation gap. So, how can you make sure...

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The Crucial Role that Customer Service Plays in Property Management

The Crucial Role that Customer Service Plays in Property Management

Your tenants are crucial to the success of your property management business. Without them, the very existence of your business would be in question. Since they are so vital, it’s important that you go out of the way to retain them or else they will simply take their business elsewhere once their lease period is over. The one sure-shot way of retaining tenants is to...

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Realtor and couple handshaking in living room

The Qualities Great Property Managers Should Have

Tenant and landlord clashes aren’t unheard of. Today, it’s also very common to hear of tenant and property manager clashes- but very frankly that’s not how it needs to be. If you as a property manager are dedicated enough and organized enough, it’s not difficult to provide tenants with excellent customer services and keep them happy. This will also have a positive impact on the...

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You Should Use Modern Technology to Manage Tenant Needs

You Should Use Modern Technology to Manage Tenant Needs

Modern technology has made life a lot easier. There’s software and an app for almost everything. So why not use these advances to manage your tenant’s needs and requests quickly and efficiently? The internet and the unprecedented access it gives to a variety of property management tools and information will not only help you manage your property better, but also provide your customers with the...

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Why Property Managers Should Focus on Customer Service

Why Property Managers Should Focus on Customer Service

There are some property managers that don’t view their tenants as customers. They don’t consider customer service a priority, and provide very lackadaisical assistance to their tenants. The service request response time is slow, the managers aren’t responsive to calls, and grievances and complaints aren’t addressed well. These things can discourage a tenant and make them hesitate. They’ll be more reluctant to renew their contact....

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Portrait of happy couple with key of new home

The Best Ways to Use Property Maintenance to Retain Tenants

When tenants lease a home, they want a stress-free experience. They want their homes to be in good condition. Because of this, they’re very concerned with how property maintenance is carried out. In fact, it’s one of the factors that contribute to the lease renewal decision. Every property manager wants to retain tenants for as long as possible and property maintenance is one of the...

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Don’t Make Customer Service a Harrowing Experience

Don’t Make Customer Service a Harrowing Experience

Customer service is the cornerstone of all business, especially now, in this hyper-connected world. If your customer is dissatisfied with you, they can easily go online and let their feelings be known. As a property manager, your tenants are your customers. It’s vital to keep them content and address their problems quickly. You are their only line of communication with the owner of the property,...

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Apartments Investments Poised for Seventh Year of Growth as Steady Demand Drivers Keep Pace with Rising Construction

Apartments Investments Poised for Seventh Year of Growth as Steady Demand Drivers Keep Pace with Rising Construction

Steady hiring and positive demographics underpin the demand drivers supporting continued performance gains for apartments in 2016. Robust construction in the year ahead will remain concentrated in a limited number of markets, causing vacancies to tighten in most metros. Performance gains and readily available capital will spark broadening investor activity, providing additional momentum to sales activity and pricing. Report Highlights: The 2016 National Multifamily Index,...

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Colliers Jax 2015 Year-End Multifamily Market Report

Colliers Jax 2015 Year-End Multifamily Market Report

Sustained annual job growth, robust levels of in-migration to the region, a 4.7% unemployment rate, and ongoing average monthly wage rate growth continue to have a positive impact on multifamily fundamental performance for both in-place assets as well as new ground-up construction projects. For detailed information, download the report below.


A Warmer Relationship with the Tenant Will Help You Beat the Competition

A Warmer Relationship with the Tenant Will Help You Beat the Competition

People often respond to kindness and friendliness with warmth and acceptance. There are several property managers that maintain a distant and reserved relationship with their tenants. They don’t encourage communication and that can alienate the tenants. It’s always a good idea to build a good relationship with your tenants and ensure that they’re comfortable with you. That way, you can convince them to renew their...

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