Latest News


The Service Recovery Aspect of Customer Service

The Service Recovery Aspect of Customer Service

The best of property management companies sometimes end up making the biggest blunders. No matter how well-intentioned you are in business, mistakes do occur. We may over-analyze, underestimate, under-plan, fall short, forget or fail; and no matter how much we try, there are times when we do things wrong and don’t meet the expectations of the resident or customer. And when that happens, we try...

Read More


The Best Way to Turn-Around a Messed-up Situation

The Best Way to Turn-Around a Messed-up Situation

When it comes to managing a property, there are a hundred big and small things to take care of and no matter how hard you try to do things right and perfectly, errors and slip-ups do matter. And when that happens, you may end up ruffling the feathers of some residents. Every team member goes through training – both, theoretical and on the job; in...

Read More


Listen to the Residents- Improve their Experience

Listen to the Residents- Improve their Experience

No matter which industry you operate in, listening is a very important aspect of customer service. Anyone who works in the property management industry knows that they can’t do everything just right, every single time, and that they will have to deal with some disgruntled customers at some point of time. Even if you provide the best product & top-notch customer service as well as...

Read More


Is Your Property Management Company Heading in the Right Direction?

Is Your Property Management Company Heading in the Right Direction?

As a credible property management company, it’s important for you to constantly ask yourself what position you hold in the market and why you exist. If you are unable to find the answers to these questions, you may just find that it’s very challenging for you to be consistent with providing residents with an excellent customer service experience. So, is your company in existence only...

Read More


Improve Resident Retention -Tips to Leverage Property Maintenance

Improve Resident Retention -Tips to Leverage Property Maintenance

While you do want to attract new renters, the one way to keep your profitability on the upward trend is to aim to retain the older ones too. So when it’s time for a resident to decide whether they want to renew their lease, it’s the customer service you have provided while they were there, that could be the make or break factor. No matter...

Read More


Pause, Stop and Reflect…A Holiday Wish from Nova Eagle

Pause, Stop and Reflect…A Holiday Wish from Nova Eagle

Dear coworkers and employees, I invite you today to pause, stop and reflect… We take this moment to thank the people who make a difference in our lives: our families, the most precious thing, what we must treasure, what must always be appreciated and cared for. Gratitude is not only the greatest of virtues, but also the parent of all others. It is important to...

Read More


Don’t be Two-Faced in Your Interaction with Residents

Don’t be Two-Faced in Your Interaction with Residents

Today, many property management companies have an online presence. They have impressive websites that boast testimonials and reviews, and of course they indulge in social media marketing to ensure that their business gets the exposure it needs to survive in this very competitive field. Your business itself is a physical one and people come and lease and live on your property, but when they are...

Read More


Why Customer Service is more Important than Marketing

Why Customer Service is more Important than Marketing

Property management companies spend a great deal of time and effort into marketing and promoting their units. Of course, marketing is vital to draw renters to you and fill the empty units. When you’re just starting out, having a good marketing strategy in place is very important to your success. However, once your units are occupied, your goal shifts from attracting tenants to retaining them....

Read More


Keeping your Ears Open is a Vital Part of Customer Service

Keeping your Ears Open is a Vital Part of Customer Service

When you’re managing a rental property, you’re responsible for several tenants with different personalities and requirements. There are some people who would complain regardless of what you do, even if the situation is beyond your control. Some property managers just hear and ignore; others take the complaints seriously and grow frustrated over time. The key is to find a happy medium between the two and...

Read More



Page 4 of 6« First...23456

Password Reset

Please enter your e-mail address. You will receive a new password via e-mail.